Frequently Asked Questions

Find answers to common questions

What type of leather do you use?

We exclusively use high-quality, full-grain leather sourced from award-winning tanneries. Our leather retains its natural markings, ensuring every piece is unique.

How do I care for my leather bag?

We recommend using a high-quality leather conditioner every 6-12 months. Avoid prolonged exposure to direct sunlight and water to maintain the hide's integrity.

Will the color of my bag match the website exactly?

Because leather is a natural material, slight variations in color and texture are normal and expected. This character is what makes your item one-of-a-kind.

Do you offer a warranty on your products?

Yes, we stand behind our craftsmanship. We offer a limited lifetime warranty covering hardware defects and structural failures under normal use.

Can I change my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. Please contact support within 30 minutes of purchase for any modification requests.

Does the leather scratch easily?

Full-grain leather is durable but can develop 'character marks.' Most surface scratches can be buffed out with the oils from your skin or a soft cloth.